Shipping policy

Shipping Policy

At iambrick, we aim to provide clear and reliable shipping services to ensure your shopping experience is seamless. Below are the details of our shipping policies:

 

1. Order Processing

• Order Confirmation:

You will receive an automated confirmation email within 15 minutes of placing your order.

• Order Preparation:

• Standard orders: Processed within 2-5 business days.

• Expedited orders: Processed on the same day for orders placed before 2 PM EST.

 

2. Shipping Options and Delivery Times

2.1 Domestic Shipping (United States)

• Standard Ground: 3-7 business days, $5 flat rate or free for orders over $50.

• Expedited: 2-3 business days, $15.

• Overnight: Next business day, $30.

2.2 International Shipping

• Standard International: 7-21 business days, starting at $15 (price varies by region).

• Express International: 3-5 business days, starting at $30 (price varies by region).

International shipping restrictions apply to certain countries (see Section 5).

2.3 Free Shipping

Free standard shipping is available for:

• Domestic orders over $150.

• Select international orders over $200 (currently available for Canada, UK, and Australia).

 

3. Delivery Restrictions

We currently ship to most countries worldwide except:

• Countries with international shipping restrictions or sanctions.

• Areas where carriers do not provide services.

If you are unsure whether your location is eligible, please contact us at admin@iambrick.com.

 

4. Customs, Duties, and Taxes

For international orders:

• Customers are responsible for any customs duties, taxes, or fees unless stated otherwise.

• For select countries, we offer Delivered Duty Paid (DDP) shipping, where all customs and taxes are calculated and paid at checkout.

 

5. Shipping Carriers

• Domestic: UPS, FedEx, and USPS.

• International: DHL and FedEx.

Tracking information will be sent via email once your order is shipped.

 

6. Packaging and Sustainability

• Standard Packaging:

• Eco-friendly boxes with branded designs.

• Protective bubble wrap for fragile items.

• Sustainability Initiatives:

• 100% recyclable materials.

• Biodegradable packing fillers.

 

7. Shipping FAQs

• What if my order is delayed?

• For domestic orders, contact us if your order hasn’t arrived within 7 business days of the estimated delivery date.

• For international orders, please wait 21 business days before reporting delays.

• What if my package is lost or damaged?

• Lost packages: A replacement will be sent after a 5-business-day investigation.

• Damaged items: Please provide photographic evidence, and we will ship a replacement at no extra cost.

 

For further assistance or inquiries about shipping, please contact us at admin@iambrick.com.

Last Updated: December 12, 2024